Roger Brooks is an expert in the fields of tourism, community branding, downtown development, and destination marketing. He is a past Board Member at the US Travel Association.
This month's focus: A topic we tend to avoid because there are so many speakers, books and customer service programs out there. But we’ve got the answer on how to establish a program, on a minuscule budget, and have it be exceptionally effective over the long haul. After all, marketing will get customers to you once, but customer service can bring them back time and again. This is the simple program that works and is timeless. If you own or manage a business, or are marketing a community, this workshop is for you AND your staff. Don’t miss it!